C-Suite Participation Does Not a Social Business Make

SideraWorks - C-Suite Participation Does Not A Social Business MakeHaving a C-level executive active on social media is not a criteria for — let alone proof of — being a social business.

Yet you’ll see people telling you otherwise all the time. So what gives?

The assertion that having your CEO tweeting or your CMO blogging as a social organization stems from two misguided assumptions:

Misconception 1: You aren’t truly “social” unless your executives are visibly participating.

Executive buy-in and enablement is different than – and many cases even preferable to – their direct activity.

Reality check: it’s often prohibitive for a senior executive to do more than token activity in social. After all, their job is not at the edges of a company, it’s at the center, enabling a culture and a mindset. That should be their focus.

Can social media be part of that? Sure, if all of those activities are aligned well with strategy AND its out of genuine interest on the part of the executive versus superficial drivers like lists and influence ‘scores’ or simply to phone it in.

Should it be the priority? Nope.

Does a shareholder care about a CMOs Klout score, or how well they’ve positioned a company to lead their market? Should the CEO divert their attention from guiding a massive organizational culture shift to be sure they tweet the latest blog post?

Not to mention the very real risks involved in having your CEO active online without proper planning and education in place to understand the implications of that. “Transparency” and “being human” are not going to cut it in front of the SEC or in a court of law. [Read more...]

Social Business Farming

Sometimes it’s difficult to communicate exactly what a firm like SideraWorks does. We focus on items that are considered the most important indicators of whether you will succeed at a social business initiative. Yet, they are also the most overlooked.

God Made A Farmer - SideraWorksTo that end, I often lean on metaphors to try and make that mental ‘click’ happen (my business partner would say it’s more like I ‘abuse’ metaphors too often, whatever). During the Superbowl, Dodge ran an ad entitled “God made a farmer“. It was a powerful ad, many would say the best in a night of bests. It brought to mind one of the metaphors I’ve used in other situations about the role that SideraWorks plays in organizations and why.

For our metaphorical purposes here, ‘farming’ is our equivalent to ‘becoming a social business’. OK? Ready?

Let’s Get Farming

Let’s say that you’ve decided you’re going to be a farmer. The first thing you’re going to do is go buy yourself some land. That land represents your organizations people and partners. The next thing you’re going to do is decide what crops you want to grow. Those crops represent your products or services. With me so far?

The problem you’re having is that things have begun changing, perhaps your yield is going down or perhaps your neighbor is getting a lot more yield than you are. There are all these changes taking place that you don’t fully grasp yet, but without question they are impacting your farm. [Read more...]

Social Business: Company Culture, Altitudes, and Attitudes

Saint Louis Arch - SideraWorks

Saint Louis Arch

The Gateway Arch in St. Louis has incited over half a billion dollars in surrounding construction since it was erected. It’s one of the most visited man-made attractions on the planet bringing over four million visitors annually. Visitors who spend a great deal of money.  It’s also one of the most recognized cityscapes on the planet and an architectural wonder whose construction was amazingly accurate.

And yet, it was fought tooth and nail along the way.  There were people protesting the use of public funds during such a difficult time in the country.  Leaflets were distributed to congress opposing the memorial.  Lawsuits were filed by taxpayers.  Editorials were written in papers denouncing the project.  Racially charged issues between the unions caused shutdowns.  In a nutshell, it was anything but easy.

Organizational culture, or rather a focus on constantly improving organizational culture, often faces similar issues.  If your viewpoint on the world is short term and at a lower ‘altitude’, then spending time, energy, and money on something like organizational culture may seem like a complete and utter waste of time.  At best it will seem like a “nice to have” but not a “need to have”. [Read more...]

The Conflict Of Social Business: Lipstick On A Pig

I’m often frustrated with a lot of the pundits of social business.  I’m not speaking of those who misunderstand what social business is and simply associate it to mean a business that is involved in social media, or those who opportunistically spin the word as a hot new replacement for the term social media. I’m speaking of those who actually do understand what social business means and preach the traits and benefits of a more collaborative, agile, informed, and adaptive organization.

My frustration lies not in their understanding of ‘what’ a social business looks like, but rather their lack of understanding in ‘how’ an organization can make that transition.  The prevailing view seems to be that if we simply show companies what all the benefits and traits are that they will simply ‘become’ those things.  ”The organizational culture must change!”, “The technologies must be put into place!”, “The hierarchy and silos must fall!”.

While all true to one degree or another, these are still statements of ‘what’ must happen and not ‘how’.  The most important factor missing here is a ‘why’. Why have organizations evolved in the way they have?  It is only through understanding that evolution that one can design and justify a means of effectively changing it.

[Read more...]

Experimenting With Failure, The Executive Challenge

Having just returned from a master class taught by Alex Osterwalder, author of the ‘Business Model Generation‘ and the similarly named canvas tool used throughout the business world, there are a swirl of ideas going through my brain.

I’m quite fond of his canvas and had already used it often, but it was extremely useful to see how he personally approaches the methodology. I can’t recommend the book or the tool highly enough, in my opinion there is an immense amount of power contained in the process itself that goes far beyond designing business models.  It expands the viewpoint of participants and embeds in them a form of ‘critical thinking for business’ that is difficult to achieve through other methods.

The Blended Enterprise

The Blended Enterprise - Alex Osterwalder - SideraWorks

From my notes made during The Business Model Generation Master Class. Paraphrased from Alex Osterwalder, any misconceptions or errors are mine alone.  [Photo Credit: Matt Ridings]

One point that was reiterated throughout the two day workshop was the notion that businesses (enterprises in particular) need a portion of their attention and resources dedicated to constantly experimenting and testing new business models.  Effectively, developing and testing startups within their walls.  I find it fascinating how seemingly different these efforts are at first glance compared to a large scale social business transformation, and yet how closely intertwined they are in practice.  One helps to clearly describe ‘what’ you want to do, the other is a method of ‘how’ you’re going to achieve it through organizational design and culture initiatives.

Now that I’ve fawned over Alex’s work and given him some free advertising, let’s get back to the topic at hand, the need for creating innovation centers and intrapreneurial efforts.  This point is not particularly new, but cannot be stressed often enough. Progressive business leaders that come to people like us have been to the various workshops, they’ve read the books, they’ve seen the research and heard the speeches.  They have accepted that their future success is directly tied to their companies ability to constantly innovate for tomorrow while continuing to execute for today.  They understand that achieving this requires changes to their organizational structure and culture and they’re looking to us to help them design a path forward to achieve that vision. [Read more...]

Does Social Business Need a C-Level Leader?

Does Social Business Require a C-Level Leader - SideraWorksThere are very few truly holistic roles in an organization.

The CEO is responsible for the strategic direction of the company. The CIO handles information flow throughout the organization. Heads of HR work with every department on recruiting, hiring, and employee development.

At some point, the horizontal (and to some extent, central) nature of these roles became important enough to create positions at the most senior levels. Ideally, the people in those positions have relationships with all the different functional areas, learning their needs and creating strategies that are both tailored to those business areas and directly in support of the organization’s most high-level strategic goals.

When we talk about the nature of social business, however, we talk about the need to both distribute responsibility and accountability throughout the company as well as develop a framework or infrastructure that can provide consistency and stability around social initiatives. [Read more...]

Things To Remember When You’re Exhausted By Social Business

Things To Remember When You're Exhausted By Social Business - SideraWorksSocial business work can be exhausting.

In a good and satisfying way, sure. But realistically, also in a not-so-great way. We talk to professionals all the time that have embraced the principles behind social business, even those that have been hired specifically to institute them, but feel the burn from the uphill trudge that’s so characteristic of rethinking entrenched ideas.

So, how do you keep on path when you’re discouraged and frustrated? Keep a few things in mind.

1. Remember that this stuff is HARD.

The most important things often are. You aren’t crazy, and you aren’t necessarily failing because something is difficult. We started SideraWorks in large part because we believed someone needed to get in, get dirty, and work on the hard parts of business model evolution. The nitty-gritty, messy parts of change.

That’s what you’re doing, too. And it’s not easy. Celebrate some of the wins along the way that may not make the cover of Fast Company, but that are making discernible progress for your company. That looks different for everyone.

2. In all but the most risk-tolerant organizations, change is a process, not an event.

We love the idea of complete, earth-shattering transformation. Breaking established systems wide opening and re-imagining them. We’re working on projects that are designed to do just that, with organizations and people who embrace that special kind of upheaval and benevolent chaos.

But let’s get real for a minute. Those companies are the exception, not the rule.

Which means that most likely, you’re working within a business that *can* change (and probably must), but it’s likely to be in smaller steps and pieces. The better we get at enabling change and the more organizations that prove out the models, the more we can accelerate the process and adoption.

But change involves many intricate pieces, both functional and human-based. Neither are simple. In fact, they’re often extraordinarily complex.

The more you see change as an ongoing state instead of a destination, the better off you’ll be.

3. You are in the translation business, not the “social” business (ha).

Social business is still a pretty radical idea to a lot of organizations. We live in a bit of a microcosm still, the bleeding edge of what’s taking shape in business. Call it early adoption, call it innovation, call it whatever you like.

But when you sit in that position, your job is much less about taking charge of some bold new vision — though of course that’s part of it — and much more about learning to translate that vision into the language of other people. LOTS of other people, and lots of different languages.

Diplomacy is still incredibly necessary while we move from what worked yesterday to what will work tomorrow. The job of a change agent is never really done, and always involves reaching out to others and helping them see the potential of your ideas through their own lenses.

You can’t do it otherwise. In fact, it might be the most important part of your work.

4. You’re part of a very small group of people, but you aren’t alone.

Don’t fret.

This is hard. Change is a process. You are building bridges more than skyscrapers sometimes.

But you’re also doing work that a lot of people would kill to do. You’re part of a truly transformational era in business, one that will be marked by companies that rise and fall in large part because of what the web — including social ideals — has wrought.

And there are other people doing this work, slogging in the trenches, working hard each and every day to achieve one discrete step in the right direction and show their companies, their leadership, and the world at large that this stuff does matter, that it’s not hype, that when you carve away all the flashy stuff you’re left with some pretty profound ideas about the way companies can and should evolve.

So, patience. Perseverance. Perspective.

Keep those handy, never stop learning, work tirelessly to build and bridge and create, and someday you’ll be able to look back on the work you’ve done with incredible pride.

Hard Truths Of Change: Politics, Ultimatums, Fear, and Karma

When Change Is Thrust Upon Us

Hard Truths Of Change: Politics, Ultimatums, Fear, and Karma - SideraWorks The U.S. Presidential Election has just wrapped up and the typical anger and depression of the losing side has begun. It has always been this way and that’s not necessarily a bad thing. It means that people (rightly or wrongly) believed in a very different vision of what they wanted the country to become, and that they believed their candidate would have made that vision become reality. Belief and hope are better than indifference.

In organizational change the same thing happens. When a CEO is fired, or a new future direction is announced, you’ll find a frightened, depressed group of employees that had hinged their personal hopes on the existing status quo. You’ll also find a hopeful group of employees that felt stifled under the old one and now believe they have been given a chance to shine.  [Read more...]

6 Key Priorities For The Social Business Army Of One

6 Key Priorities For The Social Business Army Of One - SideraWorksIf you’re the sole champion of social business in your organization, it can be a daunting place to stand.

Where should you focus your time and energy? What should your priorities be? How do you keep your programs moving forward while building a business case for carrying those initiatives deeper into the company? What things can you focus on that are always necessary and can help you stay on track?

We’ve got a few ideas. Six, to be exact. [Read more...]